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Terms & Conditions

This notice explains our terms and conditions and how and why we use your personal data in order to make sure that you stay informed as well as remaining confident about giving us your information securely and with a level of trust that we will always respect. The privacy and security of your personal information is very important to us and therefore it is very important that we protect you and your use of our web site at all times. 

Who are we?

The words ‘we’ ‘us’ and ‘our’ refers to the subsidiary group and groups working under a banner and brand entitled NHS-SOS, a trading name or entity of NHS-SOS (and uses it and/or other derivatives of that name).

Although at the time of reading this, NHS-SOS may not yet be a registered charity it may aim to be one at some stage where it is guided by its Executive Board  and so motions of charitable procedures or procedures required by the charities commission may come into effect. When we do raise funds to make our local hospitals better for everyone in the community, we will do so by funding the extra care and equipment needed over and above that provided by the NHS.

If you have any questions in relation to this privacy notice or how we use your personal data they should be sent to


Addressed your questions to us at:



Angels Agency Limited

Kemp House

160 City Road


United Kingdom,


What personal data might we collect?

Your personal data (ie any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.

We collect personal data in connection with specific activities such as making a donation, participating in one of our fundraisers or by volunteering or by giving information that you wish to supply. You may give us your personal data by filling in forms on our website, registering for an event, or by corresponding with us (by phone, email or by becoming a supporter or supplier or partner). This personal data you give us may include name, email address, telephone numbers and other data you wish to submit freely for us to help the cause we work for. Other examples include financial information (payment information such as credit or debit card details and whether donations are gift aided).

If you decide to donate to us, by law we have to keep records of when, and how much you give.


If you volunteer with us, including as a volunteer fundraiser, we may collect extra information about you (eg references, criminal records checks, details of emergency contacts, medical conditions etc). This information will be retained for legal or contractual reasons, to protect us and for safeguarding purposes.

How we use your personal data

We will only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018), the UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

Your personal data may be collected and used to help us deliver our charitable activities, and to help us raise funds.

Our Fundraising and Marketing Communications

Your privacy is important to us, so we will always keep your details secure. Your support matters, so we’d like to keep in touch with news from the charity. If you choose to keep in touch then we may send you news on recently funded projects, fundraising events, appeals, volunteering or membership opportunities.

We will only send you these things if you agree to receive them and we will never share your information with companies outside of NHS-SOS.

However, if you tell us you don’t want to receive marketing or fundraising communications from us, then you may not hear about events or receive information on recently funded projects that might be of interest to you.

You can choose how you would like us to get in touch with you, for example by post, email or telephone.

Where we have your permission, we may invite you to support our vital work by making a donation, getting involved in fundraising activities, leaving a gift in your will or signing up for our lottery. Occasionally we may invite some supporters to attend special events to find out more about the ways in which donations and gifts in wills can make a difference to specific appeals and to our cause. We will also send you updates on the impact that you make by supporting us in this way, unless you tell us not to.

If you make a donation, we will use any personal information you give us to record the nature and amount of your gift, claim gift aid where you have told us you are eligible and thank you for your gift. If you interact or have a conversation with us, we will note anything relevant and store this securely on our systems.

If you tell us you want to fundraise to support our cause, we will use the personal information you give us to record your plans and contact you to support your fundraising efforts.

If you’ve told us that you’re planning to, or thinking about, leaving us a gift in your will then we may use your information to give us a record of this – including the purpose of your gift, if you let us know this.

If we could decide to become a charity at any time, the Charity Commission has rules that require us to be assured of the provenance of funds and any conditions attached to them. We will follow a due diligence process which involves researching the financial soundness, credibility, reputation and ethical principles of donors who’ve made or are likely to make a significant donation to NHS-SOS.

As part of this process we’ll sometimes carry out research using publicly available information and professional resources. If this applies to you, we’ll remind you about the process when you make your donation. If you are a current or prospective major donor, we will send you a link to the charity’s privacy notice, and will supply on request further details on how we look after your data.

If you’ve agreed that we can contact you for marketing purposes, we may also gather additional information about you from external sources, for example: updates to address and contact information, or publicly available information regarding your status in general. We may use this information to assess your capacity to support us.

Updating your data and marketing preferences

We want you to remain in control of your personal data. So if at any time you want to update or amend your personal data or marketing preferences please contact us in one of the following ways:

By Email:


In Writing:


Angels Agency Limited

Kemp House

160 City Road


United Kingdom


Building profiles of supporters

Our supportive work is only made possible by the kindness of our supporters and we aim to do this as effectively as possible by targeting our resources, understanding the background of the people who support us and by making appropriate requests to donors who may be able and willing to give more than they currently do. By developing our understanding of supporters through research, using publicly available sources, we are able to tailor our communications and events. This allows us to be more efficient and cost-effective with our resources, and enables us to raise more funds and resources, more cost-effectively than we otherwise would.

What information do we collect, and how do we use it?

After taking a supporter’s preferences for communication into account, we may use publicly available information to research their potential to be a significant donor and to collect additional details relating to philanthropic activity or employment. We may also estimate their potential to give a significant donation, based on publicly available information including their history of charitable giving, how connected they are to our work and their assets.

We use existing data from our own database and publicly available information sources which might include: Press and media publications, Companies House, the charity commission, public social media accounts, organisation websites and the electoral register. This enables us to develop our understanding of someone’s potential interest and support of our work. All of these sources are publicly available where someone might expect their information to be used by the public. We only use publicly available and reputable sources and avoid any data which we believe has not been lawfully or ethically obtained.

What is the legal basis for NHS-SOS to process information about you?

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to process requests or transactions. However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interest’. This means that the reason that we are processing information is because there is a legitimate interest for us to process your information to help us to achieve charitable objectives.

Whenever we process your Personal Information under the basis of ‘legitimate interest’ we will make sure that we take into account your rights and interests and we will not process your personal information if we feel that there is no reason to do so.

Some examples of where we have a legitimate interest to process your Personal Information are where we contact you about our work via email, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for legal purposes (for example, dealing with complaints and claims) or for complying with guidance from the Charity Commission or any other authority.

NHS-SOS is committed to giving you a choice of how your data is used and at any time you are welcome to opt out from this activity.


Should you gather, obtain or copy information, ideas or concepts or anything that is considered our copyright or the copyrights of those to whom it belongs, including texts or pictures or graphics or video or any other media or form by using this site, you hereby agree not to steal or to take or use or copy or distribute anything without the permission in writing of a director of Angels Agency Limited.  

We require everyone to respect intellectual property rights on our site and to respect the intellectual property rights of others. If you believe that material located on or linked to by the Website violates your copyright, you are encouraged to notify us by email. We will, when we are able to, respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.


In order to bring infringing material to our attention, you must provide us with the following information:

(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyrighted work;

(b) an identification of the copyrighted work and the location on the Website of the allegedly infringing work;

(c) a written statement that you have a good faith belief that the disputed use is not authorized by the owner, its agent or the law;

(d) your name and contact information, including telephone number and email address;


(e) a statement by you that the above information in your notice is accurate and under penalty of perjury that you are the copyright owner or authorized to act on the copyright owner’s behalf.

The contact information for notice of claims of copyright infringement is:  


email: - please head the email FOR THE ATTENTION OF THE DIRECTOR.

In the case of a user who may infringe or repeatedly infringe upon the copyrights or other intellectual property rights of NHS-SOS or its subsidiaries or parent company or others we may in our discretion, deny access to and use of the Website, Products, and/or Services as well as access to our social media pages by blocking or limiting access.



The NHS-SOS trademark, the NHS-SOS logo, and all other trademarks, service marks, graphics and logos used in connection with this website including its products and services are trademarks or registered trademarks of the respectful owners or of its licensors. Other trademarks, service marks, graphics and logos used in connection with the website including its products and services may be the trademarks of other third parties in which case such license is for the exclusive benefit and use of us unless otherwise stated or may be the property of respective owners. Your use of the website grants you no right or license to reproduce or otherwise use any of our trade marks or content or third party trademarks.

Limitation of Warranties of NHS-SOS


No advice, results or information whether oral or written obtained by you from NHS-SOS or through the Website shall create a warranty expressly made herein or otherwise. NHS-SOS does not endorse, support, sanction, encourage or agree with any content or any user content on its website or its social media pages, or any opinion, recommendation, content, link, data or advice expressed or implied herein or therein on any of its social media sites such as Facebook, Twitter, Instagram or others and NHS-SOS expressly disclaims any and all liability in connection with user content and any other content, materials or information available on or through the Website, Products, and/or Services, created or provided by users or other third parties on any of its social media sites aforementioned or on this website.

Please note that some jurisdictions may not allow the exclusion of implied warranties and in such cases some of the above exclusions may not apply. Check local laws for any restrictions or limitations regarding the exclusion of implied warranties and check also the limitations and warranties of all or any social media sites mentioned.

Limitation of Liability of NHS-SOS its Suppliers and its Licensors


Under no circumstances shall any party of NHS-SOS, its subsidiaries, owners and affiliates, their respective directors, officers, employees or agents, and other representatives or brand users or suppliers be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to lost profits and business interruption, whether in contract or in tort, including negligence, arising in any way from the use of the Website, Products, Services, and/or the Contents thereof or of any hyperlinked website or of any social media pages even if such party is expressly advised of the possibility of such damages. With the exception of damages related to legally proven or admitted intellectual property infringement as delivered by a party without any third party content, in no event shall a party’s liability exceed the total of £50 (fifty pounds) during any period immediately prior to the date or following the date that the damage occurred or occurs.

Representations and Warranties


You represent and warrant that your use of the Website, Products, and/or Services will be in accordance with any agreement between you and NHS-SOS, the NHS-SOS Privacy Policy, these Terms, and with any applicable laws and regulations, including without limitation any local laws or regulations in your country, city, or other governmental area, regarding online conduct and acceptable content and any operation following and including all applicable laws regarding the transmission of data and with any other applicable policy or terms and conditions.



Subject to the limitations set forth herein, you and any and all parties agree to defend, indemnify, and hold NHS-SOS harmless, including its subsidiaries and affiliates, respective directors, officers, employees or agents, and all and any other representatives from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys’ or solicitors fees and court costs), arising out of, relating to or in connection with (i) a material violation of these Terms, or any agreement between the Parties, or (ii) any allegation that any information or material (including any Content) should it violate any rights of any third party including matters regarding insurances, deliveries, logistics, supply or supplies or any other areas we consider to be relevant.

You understand and agree that, by using any of our products and/or services or by being asked to work with us in the delivery or supply of any goods that you will hold yourself or your representatives or agents or supporters or partners or colleagues solely responsible for any matters or contracts or agreements or other elements, including personally identifiable information, insurances, protections or any other matters whether collected or processed via our products and/or services or as a result of such. You will defend, indemnify, and hold NHS-SOS including its subsidiaries and affiliates, respective directors, officers, employees or agents, and all and any other representatives or owned companies whether by or under or in representation of NHS-SOS' duties as harmless without limitation including all damages in connection to any (or alleged) violations of any terms or privacy laws or laws or use as governed by law through the use of the products and/or Services at all times or the supply of products by you.



Each party shall take out adequate insurance in order to cover its risks hereunder and including but not limited to all general liability insurance/s. Regarding the security, confidentiality and integrity of data and regarding any operation, each party shall be responsible for maintaining measures for the protection of their own interests no matter what they may be or considered to be.

NHS-SOS will not be liable for any delay in performing or failure to perform any of its obligations to any trust or hospital or group of affiliation or charity or any other entity or body caused by events beyond its reasonable control. NHS-SOS will do all it can to notify you promptly in writing of the reasons for any delay or stoppage (and the likely duration) and will take all reasonable steps to overcome the delay or stoppage.

These Terms, the Website, Products, and/or Services and any and all agreements between you and NHS-SOS shall be governed by and construed in accordance with the laws of England.


All disputes between you and NHS-SOS shall be resolved under the International Arbitration Rules of Engand.


Any cause of action against a party, regardless whether in contract, tort or otherwise, must commence within one (1) year after the cause of action accrues. otherwise, such cause of action is permanently barred.

If any part of these Terms is held invalid or unenforceable, that part will be construed to reflect a parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of these Terms or any breach thereof in any one instance will not waive such term or condition or any subsequent breach thereof.


You may only assign your rights under these Terms to any party that consents to, and agrees to be bound by, the terms hereof in writing. NHS-SOS may also have the right to assign its rights under these Terms at its sole discretion. These Terms will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of the Terms, or your use of the Website, Products, and/or Services and those on tis Social media pages.


We are not a political organisation and are not or will not be affiliated to any political organisation. We will not, therefore, allow any views to be posted on our website or social media pages that we consider to be of a political nature and will withhold the right to removes such posts or any elements at all times. Furthermore, we reserve the right under each social media companies own terms to block or to remove the publishing of such information no matter the reason/s given for its being published and you hereby agree for us to do so and that you will at all times observe the relevant community guidelines that give us the right and the supplier of such rights the right to do so without question or hindrance.

Please respect the rights of others and take care with how you work with us and how you support us. We do this for the benefit of our staff who work with or for the NHS. For more information see our vision and mission statements.


To ask any questions or to know more information not already listed here, please contact us at

NHS-SOS is not a subsidiary or company affiliated in any way with the NHS in the UK. NHS-SOS is a wholly owned subsidiary of Angels Agency limited under liability and licensed use and the trading entity and its associated brands and associated licensed elements are owned by the respective copyright owners.

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