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NHS-SOS Privacy Statement


Why NHS-SOS is committed to protecting your privacy


This page and the following statement describes how NHS-SOS collects and uses your personal information. 

If you have any queries about how we use your information or this Privacy Notice, please contact us ion


Or write to us at NHS-SOS. Angels Agency. Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.


Who Are We?


NHS-SOS is a brand name and trading entity of Angels Agency Limited whose registered office is at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.


How may we collect information?


  • We collect personal information from you in the following ways:

  • When you make an enquiry by phone, email or by any other means.

  • When you make a booking for an event.

  • When you fill in a ‘JOIN’ or SUPPORT’ application on behalf of you or your organisation via our web site or via our Social media pages and through our use of Google Analytics cookies.


In some circumstances, we collect contact details from publicly available sources or one of our colleagues may supply your details as part of our community actions or operating process..


What information do we collect?


The type of personal information we collect includes:


Your name

Contact information including postal address, email address and telephone number

Attendance at any of our uintended our events

Rarely, this may include your IP address and information about how you use our website.

If you choose not to supply your personal information, we may not be able to respond to your enquiry and, unless someone else provides their personal data, you may not be able to fully benefit from NHS-SOS such as the use of ‘Member Only’ areas of the website and ‘Member Only’ events.


How do we use your information?


We may or may not use your personal details in the following ways:


We may process your information to provide you with the information, goods or services you have requested from us. We may need to use your Personal Data in order to carry out obligations arising from any ‘contracts' entered into between you and us, or at your request, before we enter into a contract.


This may include using your Personal Data in order to respond to your queries and requests, to provide information, goods or services and to process payments (where we ask for them or utilise them)..


Administration Purposes


We may use your personal information to:


a)  Create and administer your membership/s or login/s.

b)  Update the Member Contacts section of our website, which is only available to Members or Supporters or Partners.

c)  Analyse use of NHS-SOS’s member services to better organise and provide our services and events.

d)  Send you information about NHS-SOS’s activities and NHS-SOS newsletter, or a Members’ communication.

e)  Analyse the use of the website (but note: we are not able to identify you personally).


Carrying out our Charitable Activities


We may use your personal information for the legitimate interest of carrying out our charitable activities, which may involve contacting your organisation to provide information and support and organising events for members. We may also use your personal information for other purposes that you expressly consent to from time to time.


Do we disclose your information to third parties?


We may not sell a mailing list to any third party organisation or sell information about your web browsing activity.

We may disclose your personal information to suppliers or service providers in order to provide you with any goods or services you have requested or if we have your permission we may share your information with a contact of NHS-SOS. We may also need to disclose your information if required to do so by law to government bodies or law enforcement agencies.


If you book to attend one of our events, we may share your name, organisation and role (but not contact details) with others who have registered or are attending the event. This is to enable more effective networking for you.


We may share your name, organisation and role with the venue holding the event – you may be notified of the precise venue when making your booking. This is primarily to enable the venue to know who is on their premises in case of evacuation due to fire or a security threat, and we may require the venue to delete these details once the event has finished.


We will always aim to ensure that your information is only used by third parties for lawful purposes and in accordance with this Privacy Notice.


Where do we store your information?

NHS-SOS stores your information digitally on NHS-SOS’s servers at a data centre located in the United Kingdom and also in hard copy at NHS-SOS’s office.

From time to time we may send your data to one of NHS-SOS’s suppliers or services, whose staff may be engaged in, among other things, the fulfilment of your event booking or the provision of connected services such as the supply of equipment. By submitting your personal data, you agree that we may share your information with these third parties in accordance with this Privacy Notice, some of which may store data outside the EU, although we may only do so in accordance with applicable law.


We will also aim to ensure that your data is treated securely and in accordance with this Privacy Notice.


Security to Protect your Information


We employ appropriate technical and organisational security measures to protect your information from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We also endeavour to take all reasonable steps to protect your information from external threats. However, the transmission of information via the internet is not completely secure. Although we may do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.


Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share the password with anyone else as it is personal to you.


How long do we retain your data?


We may retain certain information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to 6 years after a particular financial transaction).


NHS-SOS makes all reasonable endeavours to ensure that your personal information is accurate, kept secure and retained only for as long as is necessary for the purposes for which it is collected. We therefore store your information for as long as you are an employee of, or volunteer for, an organisation that is a member of NHS-SOS. When you leave the member organisation, your details may be deleted from our records once we are notified that you have left.


Your Rights


In accordance with your legal rights under applicable law, you can request information about the personal information that we hold about you, what we use that personal information for and who it may be disclosed to.


You are allowing us to:


(a)  correct personal information that we hold about you which is inaccurate or incomplete;

(b)  erase your personal information without undue delay;

(c) no longer use your personal information for marketing purposes; or

(d) receive your personal interest in a readable format so that it can be transferred to another organisation.


All of these requests may be forwarded on to a third party provider who is involved in the processing of your personal information.


If you would like to exercise any of the rights set out above, please contact us at


If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO)




Our website includes links to websites operated by other organisations. Please note that if you follow any of these links, the websites provided through them may have their own privacy statements and terms of use. NHS-SOS is not responsible for the privacy controls of these other organisations or their websites, so you should read their privacy statements and terms carefully prior to providing any personal information to, or using these websites.




A cookie is a small text file our website service provider pass to your computer’s hard disk through your web browser so the website can improve or personalise your browsing experience. The use of cookies does not allow us to access any other information on your computer, nor does it affect your experience of using any other websites.


We use cookies to monitor a user when they log into the site. This recognises whether the user is identified and logged into the website (their identity). Our website also uses Google Analytics to help us understand the traffic on our website and how we can develop the website to improve it. Cookies used by Google Analytics may track things such as when you visit the website, how long you spend on the website and which pages you visit. It also tracks a user’s IP address to determine an approximate geographical location. Information collected in this way is anonymous and individuals cannot be traced; we may not know your specific IP address. 


For more information on Google Analytics, please see


If you want to prevent our cookies being stored on your computer in future, you can change your web browser setting to refuse cookies, or to notify you when you receive a new cookie. You can do this by clicking on the ‘Help’ or ‘Settings’ menu. You can also delete these cookies. Please note however that if you disable or delete our cookies your use of our website may be restricted and you may not be able to access all the services or facilities on our site.

For more information about cookies, please see



We may change the terms of this Privacy Notice from time to time. If we do so, those changes may be posted here so please check the Notice occasionally. By continuing to use our services and our website you may be deemed to have accepted such changes.

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